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Shipping & Returns
All items are shipped within 1-2 business days after your order is completed. Shipping is done via USPS. We offer both First Class and Priority Mail for expedited service. USPS typically delivers within 2-5 days after they receive your shipment. Notice of Shipment emails with tracking number are sent once at the USPS facility.
We offer both USPS First Class and USPS Priority International. If Custom Fees are incurred, the buyer is responsible for those fees. International orders do take a much longer time frame depending on the distance traveled. We will send you a Notice of Shipment with a tracking number once the package is in the hands of USPS.
REFUNDS & EXCHANGES
Customer satisfaction is our top priority and we will do our best to ensure that you are happy with each order.
Due to the handcrafted nature of our products, we do not accept returns. If you are not satisfied with your order, please send us an email at firstname.lastname@example.org with any concerns and we can discuss options to meet your satisfaction.
We do not assume additional shipping costs for any exchanges/returns and we do not assume responsibility for reimbursement or compensation of returned packages lost in transit without proof of delivery to ESTELI BODY