Shipping + Returns

SHIPPING + RETURNS

Domestic Shipping

We offer free domestic shipping to the USA on orders over $75 USD. Free shipping will automatically be applied to your order upon reaching the minimum required amount. Free shipping minimum must be met before taxes and after discounts are applied. 

International 

We do ship internationally. Import duties, taxes, and charges are not included in the item price or shipping cost. 

Calculations

Shipping costs are calculated based on the weight of package and the destination's distance from our studio in Oregon. We currently ship with UPS and USPS. 

Lost Packages

Unfortunately, we cannot be responsible for lost or stolen packages where the item has been registered as delivered. If you experience your package going missing, please contact us immediately and we will begin an investigation with the mail carrier to attempt to track down the package.  Please make sure your shipping address is correct and your package will be delivered to an area you feel safe with the item being left. If you are concerned your package may be lost or stolen, please contact us before placing your order and we will facilitate your order being delivered with a confirmation signature. Additional fees may apply.

 

Damages

If you receive a product from us that appears to be damaged or defective, contact us immediately at hello@estelibody.com. We will gladly exchange damaged orders reported within 72 hours of delivery. Please include photos of the damaged product.

Fraudulent Charges

We receive system notifications when a potentially fraudulent purchase has been made. When this happens, the buyer will be contacted immediately and may be required to confirm identity. We are not able to ship until confirming the purchase with the customer. We apologize in advance for any inconvenience this may cause however this policy is in place to protect you.

Discount Codes

Discount codes may not be combined with other discount offers or promotions. Discount will be applied before shipping, handling, and tax. Some exclusions may apply. Offer may not be applied to previous purchases. 

RETURNS

Due to the handcrafted nature of our products, we do not accept returns. If you are not satisfied with your order, please send us an email at hello@estelibody.com with any concerns and we can discuss options to meet your satisfaction.