Shipping + Returns
Daños y perjuicios
Si recibe un producto nuestro que parece estar dañado o defectuoso, comuníquese con nosotros de inmediato a email@example.com. Con mucho gusto intercambiaremos los pedidos dañados informados dentro de las 72 horas posteriores a la entrega. Incluya fotos del producto dañado.
Códigos de descuento
Los códigos de descuento no se pueden combinar con otras ofertas o promociones de descuento. El descuento se aplicará antes del envío, manejo e impuestos. Pueden aplicarse algunas exclusiones. Es posible que la oferta no se aplique a compras anteriores.
Debido a la naturaleza artesanal de nuestros productos, no aceptamos devoluciones. Si no está satisfecho con su pedido, envíenos un correo electrónico a firstname.lastname@example.org con cualquier inquietud y podemos discutir las opciones para satisfacer su satisfacción.
Shipping & Delivery
Orders are typically shipped within 2-4 business days after order is received.
Shipping costs are calculated based on the weight of package and the destination's distance from our studio in South Carolina. We currently ship with USPS.
Yes, we offer free shipping for large domestic orders. Check the cart to see the current deal on free shipping.
Free shipping will automatically be applied to your order upon reaching the minimum required amount. Free shipping minimum must be met before taxes and after discounts are applied.
Yes, we ship our products all over the globe.
Please note that free shipping is not applicable for international orders and that shipping rates could vary depending on your region.
Import duties, taxes, and charges are not included in the item price or shipping cost.
Unfortunately, we cannot be responsible for lost or stolen packages where the item has been registered as delivered.
Please make sure your shipping address is correct and your package will be delivered to an area you feel safe with the item being left.
If you are concerned your package may be lost or stolen, please contact us before placing your order and we will facilitate your order being delivered with a confirmation signature. Additional fees may apply.
Due to the handcrafted nature of our products, we do not accept returns.
If you are not satisfied with your order, please send us an email at email@example.com with any concerns. If applicable, customers who are unsatisfied with their order may be offered exchange or store credit on a case by case basis.
We do not assume additional shipping costs for any exchanges and a proof of purchase must be presented if the product was not ordered from our website. To be eligible for an exchange, your item must be in the same condition that you received it, unused, and in its original packaging with proof of purchase.
If you receive a product from us that appears to be damaged or defective, contact us immediately at firstname.lastname@example.org. Please include photos of the damaged product.
We will gladly exchange damaged orders reported within 72 hours of delivery.